Home Trust Company is committed to keeping your personal information secure and confidential.  Our Privacy Code outlines the measures we take to meet these commitments.

Privacy code

In this Code, “we”, “our” and “us” mean, collectively, the companies affiliated with Home Trust Company, including its parent company, Home Capital Group Inc. Also, “you” and “your” mean an individual who has made an application to us, or provided a guarantee, for any product or service provided by us.

If you have concerns or questions that you feel are not addressed by this Code, please contact the Home Trust Company Privacy Officer at the address listed below in the “Contact” section.

What is personal information?

Personal information is information that is specific to you. We use it not only to identify you as our customer but also to understand your needs and how we can serve you better. This information includes, but is not limited to, your name, address, age, identification numbers (such as your SIN), income, assets, liabilities, source of funds and references, as well as your financial and employment records. Personal information may also include whether or not credit was extended and to whom the information was disclosed.

Why do we collect your personal information?

There are several reasons why we collect and use your personal information. Most of these relate to the day-to-day operations of the Company and facilitate the delivery of services and products we provide to you. When you apply for, or provide a guarantee in respect of, any of our personal financial products or services and while you are our customer, you agree that we may collect your information in order:

  • To identify you and to understand your needs
  • To determine the suitability of our products and services for you
  • To determine your eligibility for our products and services
  • To inform you about products and services that may meet your needs
  • To provide ongoing service
  • To comply with legal requirements and regulations

You also agree that we may use information about you, including the way in which you use our products and services, to tell you about our products and services, including giving information to our affiliates where permitted by law.

We will make sure that you are aware of these purposes when you apply for any of our products or services. Self-evident purposes should be clear but if you have any questions, just ask us. If a new purpose for using your personal information should develop, we will ask you for your consent before using it.

Additionally, we will not keep any of your personal information if it is no longer required to fulfill these purposes or to comply with legal or regulatory requirements.

Applying for a personal credit facility

When you apply for, accept or guarantee a loan or credit facility, as well as during the course of the loan or credit facility, we may use, give to, obtain, verify, share and exchange credit and other information about you with others including credit bureaus, mortgage insurers, creditor insurers, registries and other persons with whom you may have financial dealings, as well as any other person as may be permitted or required by law. You also authorize any person whom we contact in this regard to provide such information to us.

During the term of the loan or credit facility, you may not withdraw your consent to our ongoing collection, use or disclosure of your personal information in connection with the loan or other credit arrangement you have with us or have guaranteed. We can continue to disclose your personal information to credit bureaus even after the loan or credit facility has been retired, and you may not withdraw your consent to our doing so. We do this to help maintain the accuracy, completeness and integrity of the credit reporting system.

Privacy and your Social Insurance Number (SIN)

We request your SIN in order to comply with tax reporting requirements. When you open a deposit account with us or provide a security deposit (in the case of the Home Trust Secured Visa card), these accounts accrue interest. Under the law, we are obligated to report this interest.

There are 10 principles that govern our Privacy Code.

  1. Accountability
    Maintaining the security and confidentiality of your personal information is the responsibility of every employee at the Company and every supplier that we work with. All employees are required to sign a confidentiality agreement, which prohibits them from disclosing or otherwise using your information without your consent. This applies even after they no longer work for the Company. In addition, employees and our suppliers are informed about, and must comply with, the policies and procedures we have in place surrounding the collection, use and storage of your information.
  2. Why we collect your information
    We collect your personal information in order to identify you as our customer and to provide you with products and services. Your information helps us to determine your needs, what products and services would suit you and your eligibility, as well as to provide you with information on other products and services (provided by us or by our affiliates) that you might be interested in. This could involve direct marketing – telephone, mail, electronic mail – or other means.We also collect your information to comply with laws and regulations and to maintain both your interests and our own.
  3. Consent
    We will make a reasonable effort to make sure customers understand why they are providing us with personal information and what we can or will do with that information. You can express your consent to us orally (such as over the telephone), in writing (on an application) or electronically (via the internet).We can collect, use and disclose your personal information without your consent in limited cases for legal, security or processing purposes.You can have your name deleted from our direct marketing and shared information lists if you do not wish to receive our direct marketing service or not have your personal information shared with any affiliate.

    You can refuse to provide us with personal information – or withdraw your consent if you have already provided us with information – provided the consent does not relate to a credit product. However, you must give us reasonable notice of the withdrawal of your consent and provide us with your request in writing. We require at least sixty days notice. This withdrawal may affect our ability to provide you with certain products.

    We can collect, use or disclose personal information without your knowledge and consent in a limited number of instances, in order to:

    • Detect and/or prevent criminal activity
    • Collect overdue accounts
    • Comply with legal requirements
    • Carry out routine banking functions like data processing or the printing of credit cards
  4. Limits on collecting information
    We collect your personal information directly from you for the purposes listed above. We may also collect information from external sources such as credit bureaus, employers and other lenders. We ask for your consent for this external collection and for the ongoing reporting of your information to credit bureaus in order to maintain the integrity of the credit-granting system and the accuracy and completeness of information held by credit bureaus.
  5. How we use, disclose and store your information
    Customer files, or their electronic equivalents, are located at our Ontario office. We will use or disclose your personal information only for the reasons it was collected – as mentioned above in this Code. Disclosure involves providing specific information about you from our records to a third party. When you apply for credit from the Company you are expressing your consent to the terms outlined on the application and the disclosure document outlining the uses of your information. If a new purpose is developed in the future, we will notify you and request your consent to use your information for this new purpose.For account servicing purposes, we may provide your personal information, in limited form and only as necessary, to our service providers without your consent. Those service providers are required to safeguard the information in a manner that meets the standards of our privacy and security policies. In some cases, our service providers may be located in a foreign jurisdiction and may disclose information in response to lawful requests from governments, courts, regulators or law enforcement in that country.We will keep personal information as long as necessary for the identified purposes, even if you cease to be a customer.
  6. Keeping your information accurate
    The Company strives to maintain the accuracy, completeness and relevance of your personal information. It is your responsibility to notify us if there is any change to your information so that we may update your files.You may challenge the accuracy and completeness of your personal information and we will make any necessary amendments that we feel are appropriate. If the information has been provided to third parties with your consent, we will convey any corrected information to them as necessary.
  7. Keeping your information secure
    We ensure the physical, organizational and electronic security of your personal information. For that reason, we contract with key suppliers that have a proven track record. For greater certainty, we conduct periodic reviews of all our key suppliers to ensure their compliance.Physical access to areas where information is collected, stored or processed is restricted to authorized employees and agents only. Also, controls exist over computer systems and data processing procedures that are reviewed on an ongoing basis to ensure compliance with our Privacy Code.We destroy, erase or make anonymous any personal information that is no longer required to meet legal requirements or serve our stated purposes.
  8. Openness
    We make information about our policies and procedures available to customers. This information is made available in a manner that uses simple language and is easy to understand. Through our documentation you will be able to find out:

    • The title and office address of the person at the Company who is responsible for responding to your requests about the privacy of your information
    • How to access information in our control
    • What type of information is in our control, and what it is used for

    For any inquiries regarding our policies and procedures, please contact the Company’s Privacy Officer at the address listed in the contacts section below.

  9. Access to your information
    When you request it, we will tell you what personal information we have, what it is being used for, from whom it was collected and to whom it has been disclosed. This is your right. We will provide the personal information in a timely manner, and for a reasonable cost. We will also provide you with access, upon request, to your own personal information, except in certain situations. We will explain the reason for this lack of access when you make your request.We will not provide the personal information if it:

    • Is too costly to retrieve
    • Contains references to other persons
    • Is subject to solicitor-client or litigation privilege
    • Contains our own “proprietary information.” For example, we may use a scoring formula, form an assessment of risk or make a collection recommendation that is confidential to us
    • Cannot be disclosed for legal reasons
    • Is used for the detection and prevention of criminal activity and dealings in proceeds of crime

    We will not record in your individual files when personal information was disclosed to third parties for routine purposes, like:

    • Reporting to the Canada Customs and Revenue Agency (T5 and other reports)
    • Regular updating of credit information to credit bureaus
    • Indicating to third parties when cheques are returned for NSF (not sufficient funds)

    If we deny your request for access to personal information, we will tell you why. You may then challenge our decision. See Principle 10.

    You may also challenge the reasonableness of the cost of providing personal information.

  10. Dealing with your concerns and questions
    The Company has policies and procedures to receive, investigate and respond to customers’ complaints and questions. We will deal with your questions and concerns as quickly and as comprehensively as possible. All inquiries should be sent to the Company’s Privacy Officer at the address supplied in the contact section below.


The security and confidentiality of your personal information is a high priority for the Company. We hope that this Privacy Code is informative and useful to you. If you have any concerns regarding this Privacy Code or have any further questions, you may bring them to our attention as follows:

Chief Privacy Officer
Corporate Compliance
145 King St. W., Suite 2300
Toronto, Ontario M5H 1J8

Email: privacy@hometrust.ca

Telephone: 1-877-903-2133 ext. 5075 (in Toronto 416-775-5075)

If the Company is unable to answer your questions or satisfy your concerns regarding this Privacy Code, you may refer to our Customer Complaint Procedures (available in branches or on our website) for further guidance.

View Complaint Procedures

Web Privacy Policy for www.hometrust.ca

Home Trust Company has posted this privacy statement in order to demonstrate our firm commitment to the privacy of visitors to our site, and to all our customers. The following discloses our information gathering and dissemination practices for this website: www.hometrust.ca

We collect your IP address when you visit our site only to help diagnose problems with our server, and to assist in the administration of our website.

This site contains links to a variety of other sites. www.hometrust.ca is not responsible for the privacy practices or the content of such websites.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. In particular, all our on-line financial application forms are encrypted and stored on a secure server in a controlled environment.

Collecting supplementation information

If you choose to apply for a mortgage online, we reserve the right to supplement the information that you provide with information that is received from third parties. You will be notified in writing of such supplementation of information.

Choice/ Opt-Out/ Correct/ Update

Our site provides users the opportunity to opt-out of receiving any communications from us or any companies associated with us.

This site gives users the following options for removing their information from our database in order not to receive future communications from us.

In addition, this site gives users the following options for changing and modifying information previously provided through on-line application forms.

  • You can send mail to the following postal address:
    Home Trust Company
    145 King Street West – Suite 2300
    Toronto, ON
    M5H 1J8
  • You can fax us toll-free: 1-888-470-2092
  • You can call us at: 1-800-990-7881 or 416-360-4663

Children’s guidelines

This site is not directed at minors.

  • We do not collect online or off-line contact information without parental consent or parental notification.
  • We do not distribute to third parties any personally identifiable information without parental consent.
  • Finally, we do not attempt to entice minors by the prospect of a game, prize or other activity, to divulge information.

Contact us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact:

Home Trust Company
Attn: Chief Privacy Officer
145 King Street West – Suite 2300
Toronto, ON
M5H 1J8