Login, Password and Security

1) Access Home Digital here.

2) Select “Log in”.

3) Enter your username and select “Continue”.

4) Enter your password and select “Log in”.

5) If prompted, enter the 7-digit verification code sent to your device and select “Submit”.

1) Navigate to “Profile and settings” in the main menu, under “Password and security” select “Change password.”

2) Enter your current password.

3) You will be prompted to enter your new password twice, ensure that it complies with the password policy on screen.

4) Click “Continue” to confirm your new password.

5) Click on “Continue” again to update your password.

Option 1:

1) Click on the “Login” button.

2) Enter your username and click on the “Continue” button.

3) Select the “Forgot your password?” link.

4) You will be prompted to enter your Home Digital username and the email address that is on file with Home Trust.

5) Click on the password recovery link in the email that you would have received, note that this link expires within 60 minutes.

6) You will be re-directed back to the Home Digital password recovery screen.

7) Enter the seven-digit verification code which you would have received by SMS.

8) You will be prompted to enter your new password twice, ensure that it complies with the password policy on screen.

9) Click on the “Change password” button.

Option 2:

You can contact Customer Care at 1-877-903-2133 for further assistance.

If your Home Digital profile is locked, you can recover your password by selecting “Forgot your password?” from the login screen.
Alternatively you can call our Customer Care team at 1-877-903-2133.

On desktop:

1) Navigate to “Profile and settings” in the main menu, under “Password and security” select “Two-step verification”.

2) Select how you want to receive your verification code.

3) Review and update your contact information.

4) Select “Save preferences”.

• If your preference was to receive the code by email:

1) If you cannot find the code in your email inbox, check your spam or junk folder.

2) Confirm that inquiry.htc@hometrust.ca email is on your safe senders list.

3) Select the “Resend code” link on the Identity Verification page.

4) You may also select any of the alternative options on the Identity Verification page to receive a new code.

• If your preference was to receive your code by text message:

1) If you cannot find the code in your phone messages, check your spam message folder.

2) Select the “Resend code” link on the Identity Verification page.

3) You may also select any of the alternative options on the Identity Verification page to receive a new code.

• If your preference was to receive your code by phone call:

1) If you didn’t receive your code by phone call, check your phone’s network connectivity.

2) Select the “Resend code” link on the Identity Verification page.

3) You may also select any of the alternative options on the Identity Verification page to receive a new code.

If you still have not received your two-step verification code, please contact us for further assistance.